Customer Service Statement

The JCQCIC aims to deliver the highest standard of customer service at all times.  This will include dealing with enquiries over the telephone, in writing via email or letter.  We also welcome feedback and are pleased to receive comments and suggestions for improvement to our standards of service.   If the JCQCIC fails to offer a satisfactory level of service, a complaints procedure is outlined below.

Complaints Procedure

Any person who believes that the JCQCIC has not handled their request properly, or who is unhappy with the outcome of the consideration of their request, has the right to make a formal complaint.  If the issue cannot be resolved informally in discussion with the member of JCQCIC staff dealing with the request, formal complaints should be submitted in writing, by letter, to the Director General, JCQCIC, Ground Floor, 4 Millbank, LONDON, SW1P 3JA.

If the complaint relates to the Director General, then the letter should be sent to the same address but should be marked ‘CONFIDENTIAL – for the attention of the Chairperson’. The complaint will then be considered by the Chair and the Board of Directors.