Customer Service Statement
JCQ aims to deliver the highest standard of customer service at all times. This will include our dealings with you over the telephone, in writing via email or letter. We also welcome feedback and will be happy to hear from you if you receive good service or think there is room for improvement.
If you are unhappy with the service you receive and would like to make a complaint, please follow our complaints procedure below.
Complaints Procedure
Any person who believes that JCQ has not handled their request properly or who is unhappy with the outcome of the consideration of their request has the right to make a formal complaint if the issue cannot be resolved informally in discussion with the member of JCQ staff who dealt with the original request.
Complaints should be submitted in writing, by letter, to the Director, JCQ, Sixth Floor, 29 Great Peter Street, LONDON, SW1P 3LW. If the complaint relates to the Director, then the letter should be sent to the same address but should be marked ‘CONFIDENTIAL – for the attention of the Chairperson’. The complaint will then be considered by the Chairperson and discussed at the Chief Executives’ Forum.