The JCQ does not collect, store or analyse personal user data from anyone browsing the public pages of the JCQ website. However, we do use Google Analytics tools to help us understand the areas of our site that are viewed most often.  We are also interested in how you got to our website and the search terms most commonly used when you look for something on our website.

The JCQ uses Google Analytics to collect and analyse this information to help us make sure the page you need is easy to find.  A key part of the Google Analytics toolkit involves the use of cookies.


The JCQ website uses cookies.  A cookie is a small file of letters and numbers that your browser places on your computer or device to identify it while you are using a website.

Cookie types

Here is a list of the categories of cookies used in our website and why we use them.

Session cookies

Session cookies allow users to be recognised within a website. They cannot identify the person browsing, only the computer being used and any preferences you have set on your browser, such as larger text size. Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Analytical cookies

Web analytics cookies can help us learn more about how users interact with our web content as they browse. They collect information about how visitors use our website, which website the user came from, the number of each user’s visits and how long a user stays on our website. This information does not tell us who the user is, but logs how many times the same computer accessed our website in a session and which pages were viewed. We use Google Analytics to collect and analyse this information.

Google Analytics

Google Analytics cookies do not collect personal data about website visitors. You can find the Google privacy policy here:

How do I reject and delete cookies?

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by the JCQ, or the websites of any third party suppliers, by changing your browser settings. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

You can visit the All About Cookies website for more details about how to delete or reject cookies and for further information about cookies.

If you reject the use of cookies you will still be able to visit our website but some of the functions may not work correctly.

The A2C Programme

The A2C Specification Download pages include the option to sign up for updates relating to the A2C Programme by entering your email address. This is entirely voluntary and is not needed to download the specification. If you choose to add your email address to the A2C updates mailing list, it will be used only for this purpose and will not be shared with any third party organisation.

If you wish to have your details removed from the A2C updates mailing list, please email with ‘A2C updates’ in the subject line and ‘Unsubscribe’ in the body of your email. Upon receipt of your email, your email address will be removed from the A2C updates mailing list within five working days.

Contacting the JCQ

In line with the principles of the Data Protection Act, the JCQ aims to not retain data beyond the period this data is required to perform a specific task. Once the JCQ has responded to your email message, the message will be archived and deleted.

Further information regarding the Data Protection Act is available from the UK government website here:

GDPR - JCQ Data Privacy Policy - May 2018