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Appeals FAQs

These FAQs are designed to support the JCQ guide to awarding organisation(s) appeals processes. Exam officers, the head of centre, teaching staff and other senior leaders within a centre should familiarise themselves with this guidance.

Post-results services – June and November 2026 series

Post-results services allow centres to query results after they've been issued, through clerical re-checks, reviews of marking, reviews of moderation and access to scripts. JCQ sets out common arrangements for these services so that centres, teachers and candidates know what to expect and how to request them consistently across awarding bodies.

Cyber Security: A sample policy template for centres 

Cyber security is essential to protect exam systems, personal data, and awarding organisation services. This guidance supports centres in understanding their responsibilities and setting out clear, proportionate measures to reduce cyber security risks. It explains who this applies to and what centres need to have in place, with a sample policy provided to help you meet these expectations.

National Centre Number Register

This page explains how the National Centre Number (NCN) Register is used and what centres need to do to keep their details up to date.